Passenger satisfaction

Our business in both national and international markets, since its very beginning to the present day, is focused on the satisfaction of our customers with the service we provide. We pay great attention to passengers’ opinions, their suggestions, proposals, as well as to their remarks. They are the ones who help us improve and become better, and their satisfaction and trust are our highest values.

Since a satisfied customer is one of the key criteria of the Group’s business, we strive every day to meet their requirements and fulfil their expectations.


In addition to passengers’ satisfaction, safety is the following criteria that is handled with great care within the System. Regular investments in the modern vehicle fleet consisting of 480 buses, as well as drivers’ trainings and continuous quality improvement are in line with international standards and a guarantee for a safe travel with Autotrans.

Environmental protection

Travelling by bus is an environmentally friendly form of public transport. For example, travelling by bus instead of travelling by plane reduces the emissions of CO2 by approximately 80%. Each bus emits about 20g of CO2 per passenger per kilometre (based on the bus occupancy of 38 passengers). The purchase of vehicles that register low emissions of exhaust gases confirms Autotrans’ awareness and care for sustainable development and responsible behaviour towards the environment.