Privacy policy

Personal Data Protection Statement

Autotrans recognizes the importance of protecting personal information and protects the privacy of its visitors.
All information that the visitor sends or that is automatically collected is used solely in accordance with this statement.

By agreeing with the following Privacy policy you are giving Autotrans your approval for collecting, processing and use of data in compliance with the Data Protection Law and the following provisions.

The collection and use of Personal Data

Autotrans collects personal information with queries of any sort on the web site. Personal information that is collected includes e-mail address, name and contact phone number. The collected data is used to help improve the quality of the services we provide and to improve the online experience; e.g. for ticket purchase, reservations, replies to queries, providing additional information and offers.

At the time of purchase of bus tickets we shall store your name and surname, phone number and e-mail address. The number of your credit/debit card shall not be stored on our website but the payment is done through the online payment service CorvusPay of the company Corvus info d.o.o., Buzinski prilaz 10, 10010 Zagreb.

At the time of purchase, by using the eWallet service, your data shall be also stored in the CorvusPay system, where you can delete them at any time. Additional information can be found at CorvusPay payment interface.

Autotrans uses all personal information exclusively for its own purposes and does not forward it to third parties (e.g. for advertising purposes) except on the explicit request of official government departments.

Autotrans web site contains links to other web sites that are not owned by Autotrans. These sites contain their own privacy statements and Autotrans is not responsible for their privacy policies.

User registration

By creating an account, you can easily manage your bookings and buy bus tickets faster. At the first registration we collect only your name and e-mail address to confirm your identity. Within your account, you can add additional information like your address and mobile phone number.

The information we collect within the account, we are using for the function of automatic data completion in the process of buying tickets which provides you faster and easier shopping.


Your personal information collected through the newsletter sign up, is used to inform you about personally tailored offers, services and improve quality of newsletters itself. Revocation of given consent is possible at any time.

If we received your e-mail address in the process of booking and you did not spoke against, we reserve the right to regulary send you e-mail offers similar to the ones you have already bought. This kind of using your e-mail address can be revoked at any time through the unsubscribe links in advertising mail.

Security of data

Autotrans web site on which confidential data is exchanged, is protected using Secure Socket Layer (SSL) security protocol with 128-bit data encryption. SSL encryption is the technology of data protection that enables secure data exchange between your browser and Autotrans web site.

Autotrans uses cookies to help analyze general trends of customers using the website in order that we can constantly improve the online experience. Cookies are simple text files that are stored locally in your Internet browser and allow us to recognize your browser during your next visit. Storage of cookies helps us design the web site for you and enables you to use our site. You can disable cookies by changing your web browser settings at any time. If you do not agree with use of cookies, the functionality of our web site might not be complete.

The right of access to information and right to complain

Under the Data Protection Law you are entitled to a copy of any information we hold on you. You also can make a request to us to change, modify or delete your personal information.
Please write to: Autotrans d.o.o., p.p. 288, 51000 Rijeka, Croatia, Službenik za zaštitu osobnih podataka or submit your request by using the Contact Form on our website.