Can I change the dates of my trip? 

Amendments are possible in one of our ticket offices:

  • 2 hours prior to departure on domestic bus lines
  • 6 hours prior to departure on international bus lines.

Online, it's possible to change only the date and time for the inbound journey of the open return ticket. It is not possible to change the date and time of the outward journey or fixed return journey.

You can change the date and time of your open return journey online as follows:

  • 2 hours prior to departure on domestic bus lines and for departures to/from Trieste and Ljubljana
  • 6 hours prior to departure on international bus lines (excluding Trieste and Ljubljana) for departures from Croatia
  • 24 hours prior to departure on international bus lines (excluding Trieste and Ljubljana) for departures to Croatia

How to change the dates and time od departure?

  1. Submit the application in one of the Autotrans ticket offices. Check the opening hours of single office
  2. Change the date and time on our website - it is possible to change only the reservation of the return journey.

Note: you can reserve your return journey online only if you have purchased the return ticket on our website or in the ticket offices included in our information system (see the list).

Do I need to pay an additional fee when changing travel dates? 

Changes of departure times will incur a new booking fee.

Am I entitled to a refund if I cancel the trip? 

Passengers who want to cancel their coach journey are entitled to return their ticket(s):

  • 2 hours prior the departure on domestic bus lines
  • 6 hours prior the departure on international bus lines

Refunds shall be made according to the General Conditions of Carriage. For tickets purchased online, the return is done according to the General Conditions of Internet ticket sales.
Autotrans will refund the money paid for the ticket less 10% for administration charges. Passengers are not entitled to a refund for the booking fee and city bus tickets (cvikalica).

How to get a refund?

1. For tickets purchased online it is necessary to:

  • fulfill the Refund Claim Form
  • submit your request by mail at: [email protected] or by post to: Autotrans d.o.o., Služba podrške prometa i prodaje, p.p. 288, 51000 Rijeka

2. For tickets booked in person at one of the official ticket offices it is necessary to:

  • return to the office and show the original ticket

Note: if the ticket is bought at one of the following ticket offices: Rijeka, Crikvenica, Novi Vinodolski, Ogulin, Gospić, Rab, Krk, Cres, Veli Lošinj, Labin, Pula, Rovinj, Poreč and Pazin, a refund can be made at any of said offices.
If the ticket was bought at one of the offices that are not specified, the refund can be made only where the ticket has been purchased.

3. For tickets purchased on the bus it is necessary to:

  • fulfill the Refund Claim Form
  • attach the original ticket to the form
  • deliver to one of the following ticket offices: Rijeka, Crikvenica, Novi Vinodolski, Ogulin, Gospić, Rab, Krk, Cres, VeliLošinj, Labin, Pula, Rovinj, Poreč and Pazin, or send by post to: Autotrans d.o.o., Služba podrške prometa i prodaje, p.p. 288, 51000 Rijeka

4. For term passes it is necessary to:

  • fulfill the Refund Claim Form
  • send the request with all attachments to the e-mail address: [email protected] or deliver to one of the following offices: Rijeka, Crikvenica, Novi Vinodolski, Ogulin, Gospić, Rab, Krk, Cres, VeliLošinj, Labin, Pula, Rovinj, Poreč and Pazin, or by post to: Autotrans d.o.o., Služba podrške prometa i prodaje, p.p. 288, 51000 Rijeka.

Please check all the terms and conditions wich apply to your ticket carefully before contacting us.